Service -                                                        

    Over 450 copies of this training package are already in use by all types of businesses throughout the UK. It provide the basis of training programmes for company-wide service improvements. It is one of the most comprehensive video based customer service training packages available today and contains over 4 hours of video, full trainers notes, Powerpoint Slides  and a detailed workbook to help delegate learning.

The package price is  £975.00. Please e-mail us if you are interested in receiving full details.

Service -  CD-ROM                                                      

        The Service training package is also available as an interactive CD-ROM. It contains all the training ideas from the Service video, but in a CD-ROM version to allow individual computer based training.

The price is  £495.00. Please e-mail us if you are interested in receiving full details.

How to WOW your customers -  

    This video is focussed on how front line people can make a worthwhile impact on customer         experience through the delivery of +1's, WOWs and Dazzling Recovery. Filmed at the BBC Studios in Manchester, this 1½ hour video is ideal for staff training sessions in which you wish to stimulate and motivate front-line people to improve service delivery.

It is available now, priced at £295.00 plus VAT, post and packing. Please e-mail us if you are interested in full receiving details.

Case Studies in Service Excellence - 

• Aberconwy Park - A UK caravan park delivering world-class service.
• Britannia Building Society - Using Chris Daffy's techniques to become famous for service.
• Cadogan Holidays - Making every traveller feel their service is designed especially for them.
• Claridge's - Demonstrating how they live up the guests' expectation for being 'the best in the world'.
• Co-op Travel - The UK's largest independent travel agent with amazing service levels.
• Hayley Conference Centres - Building a quality service and and an environment that makes everyone feel lime a special visitor.
• Jessops - With store assistants who are professional photographers and a security man who knows all the products, this is the best place in town to get any photographic equipment.
• Manchester Airport - Explaining how they built their 'World's Best Airport' status by working as a winning team.
• Mansell plc - Turning the reputation of the building industry on its head and showing that customer service can make a worthwhile difference in any industry.
• Toyota - Consistently rated top in the JD Power surveys of service and reliability.

These videos are available at a cost of £130.00 per video or £750.00 for all 10.

More similar case are planned for later this year.

Please e-mail us if you are interested in receiving more details.

Customer Experience Management - 

    Chris did a tour of the UK with a seminar programme entitled Customer Experience Management. This seminar focussed on how it is possible to manage all experiences customer have from your business in ways that can create a form of customer addiction. The final one-day event, in the Manchester Renaissance Hotel, was videoed and is currently being edited to make 3-4 hours of video training material.

This video programme will be released during 2004, priced at about £595.00. Please e-mail us if you are interested in receiving details.