What's new at The Academy of Service Excellence?

In this section we shall feature information about all our latest developments. 

• The Leadership Forum - We've now formed a part of The Academy of Service Excellence called The Leadership Forum. The Forum was originally formed from founding members who are business leaders from a number of organisation that Chris works with. We now meet once every 3 months to share knowledge and experience, listen to and debate with guest speakers and discuss various topics selected by the members. In between these meetings we arrange visits to each others organisations, and to events featuring speakers worth hearing (Such as the eCustomerServiceWorld conference in November). There are currently 3 groups running, one in the North West one in the Midlands and the third in London. If you could be interested and wish to learn more about this please send an e-mail to Chris for further details. 

• News Letter - Whenever there is anything new to report or comment on it will be covered in a News Letter. Also, many of Chris's new articles will also be first be aired via the news letter. Examples of these News Letters can be found by clicking on the Newsletter link in the Learning section of this web site. If you like what you see and would like to receive future copies of this, please click on the News Letter link to send us your details via the request form.

Training Courses and Workshops - New for 2009.

        We are currently developing a series of new open training courses and workshops from The Academy of Service Excellence. We're focussing on what we believe to be the two key areas for success - Creating Service Stars with the 5 - Star Service Programme and exploiting the benefits of Six Sigma techniques with the Six Sigma Service Excellence programme. The first of these courses, for senior managers, called Service as Strategy was tested in August. It was a great success and will now be running every 2/3 months throughout the year. Other courses will follow soon. Please refer to the Training section for details of these new courses.

Academy of Service Excellence opens in Poland and Romania in 2007

        In 2007 we shall be opening associated offices in both Poland and Romania. In both instances this is with people we've met that are like minded, keen to spread the word about service experiences and have a passion for passing on their knowledge and skill to others. In both cases the association will begin with a launch conference to get them known locally and to generally increase awareness of and interest in the subject of customer service.

New Customers - Great organisations continue to chose us for advice about Service Strategy, Customer Experience Management and Customer Service Delivery.

   Over the past few months we have added a number of impressive new organisations to our list of customers -    

     Institute for Management Studies (UK and Holland)

     Red Funnel

    Comino

    Interbrew

    SunGard Availability Services

    Legal and General

    The Manufacturing Institute

    Friends First Group

    Sterling Lloyd Group

    Canadean

    0₂

    BMW

    P Z Cussons

    British Council

    Buckinghamshire County Council

    DHL

    AXA

    South Manchester  University Hospital Trust

    Air Products

    BAE Systems 

    Blue Air (Romania)

    MWH Global