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Conference Speaking

Chris Daffy is widely acknowledged as one of Europe’s leading conference speakers on the subjects of customer experience management, customer service strategy and service implementation techniques. He has a vast experience of these topics, gained from an 18 year focus, continual research and work with some of the World’s top service providers. He is now in demand for conferences throughout the world and continues to amuse, educate, motivate and inspire audiences through his ability to present the subject with humour, simplicity, common sense and his great depth of knowledge, experience and understanding.

Examples of Topics for recent conference presentations include –

  • The Science and Sentiment of Service Excellence
  • The Core Tools and Techniques of Customer Experience Management
  • Introducing Customer Experience Management into a Technical Environment
  • Creating Loyalty Beyond Reason
  • How to WOW your Customers
  • How to Create Lifelong Customer Loyalty
  • The Tools and Techniques of Service Science

Here are a few examples of typical engagements –

3M Healthcare – Provided a keynote presentation at the annual UK sales conference.

5 – Star Customer Management Conference (Edinburgh) – Hasbeen a keynote speaker at two conferences.

Air Products (Crewe, Krakow, Indonesia)  – Presented at three international staff and management conferences.

American Express – Has been a keynote speaker at various Management Conferences.

Aurum Group (Goldsmiths, Mappin and Webb, Watches of Switzerland) – Was keynote speaker at the Group Management Conference and the Sales Manager Conference. 

AXA Group – Spoke at two annual UK management conferences.

BAE Systems – Presented at Annual Apprentice Awards evening , HR Annual Conference, World Quality Conference and various other Management and Leadership Conferences.

Bovis Homes – Was keynote speaker at two management conferences.

Bridgestone UK – Presented a keynote at the annual staff conference.

British Council (UK and Istanbul) – Presented at a Senior Management workshop in London, was Keynote Speaker at the Education Partners conference and has spoken at various regional events.

British Gypsum – Was a keynote speaker at the annual Management Conference.

British Holiday & Home Parks Association – Was a keynote speaker at the Annual Conference.

BT – Has been involved in various presentations for BT and it’s customers.

Buckinghamshire County Council – Presented at the Customer Service Conference for Senior Management

Cskills – Was keynote speaker and chair of the annual staff conference.

Call Centre World (Germany) – Was a keynote speaker at the annual conference.

Chartered Institute of Marketing – Has given presentations at various regional meetings of The Chartered Institute of Marketing.

Confex (Norway) – Was a keynote speaker at the annual conference.

Customer Service and Call Centre Conference (Athens) – Was keynote speaker at the annual conferences.

Dialog (Sweden) – Spoke at the annual conference

DLA Piper (Istanbul) – Was a keynote speaker at the International Fee Earner Conference

European Conference on Customer Management – Has been a speaker, interviewer or chairman at every conference since 2001.

Friends First (Ireland) – Presented at 3 staff conferences.

Halifax Bank Management Conference – Was keynote speaker at the annual management conference.

Haulfryn Group – Spoke at two management conferences.

Helenic Management Association (Athens)  – Was keynote speaker at two annual conferences.

Hoseasons – Was keynote speaker at the annual owners conference.

Hotel La Tour – Keynote speaker at launch Management Workshop

ING Group (Romania) – Was keynote speaker at the annual Sales Conference.

Institute of Customer Service – Was a speaker on a UK road show, helped organise and host the Master Class programme and spoke at the three Annual Conferences.

Institute for Management Studies – Has given various presentations to IMS members in the UK (Edinburgh, London and Manchester), Holland and Belgium since 2007.

IRIS Software – Worked with IRIS Software to develop and deliver a series of workshops for Accountants throughout the UK.

Irish Management Institute – Delivered a one-day strategy workshop for IMI members.

James Walker Group (Paris) – Was keynote speaker for the International Management Conference in July 2012.

JLT – Was Keynote speaker at twoannual management conferences.

JCB (UK & USA) – Was keynote speaker at the Dealer Sales Conference and the International Management Conference.

Johnson Matthey – Has been a keynote speaker at the 2 Management Conferences, ran a Service Strategy Master Class and delivered workshops for various group companies.

Land Registry – Waskeynote speaker for the annual management conference

Land Securities Trillium – Was a keynote speaker at the service partner’s conference.

Makro – Was keynote speaker at the annual management conference.

Manufacturing Directors Magazine – Was a keynote speaker for the annual conference.

National Express – Coaches Division – Was keynote speaker at 2 Management Conferences.

North West Tourism – Was keynote speaker at the annual conference.

Northern Ireland Tourist Board – Gave a Master Class presentation for members.

Peabody Trust – Was the keynote speaker at the annual management conference.

Openfield Agriculture – Has planned and facilitated a variety of workshops to help people in the organisation understand and positively contribute to the Service Excellence goals.

Phonak UK (Lucerne) – Was a keynote speaker at the annual retailer’s conference. (Is booked again for the 2013 conference)

Photographic Marketing Association – Was the keynote speaker at the annual management conference

Pizza Express – Was a speaker at 2 management workshops.

Polish Telecom (Warsaw) – Was keynote speaker at the Polkomtel dealer conference and senior management conference.

P Z Cussons – Hasrun management development conferences and workshops.

Red Funnel – Was keynote speaker at a series of Staff Conferences.

Riverside Housing Group – Was the keynote speaker at 2 service and staff conferences.

Regus – Was keynote speaker at the annual management conference.

Royal Bank of Scotland – Has been a keynote speaker at various management conferences.

Saud Bahwan Group (Oman) – Delivered a 3-day management strategy workshop.

Scottish Enterprise – Presented a Customer Service Master Class

Stead and Simpson – Was keynote speaker for annual Management Conference.

Stirling Lloyd Group – Was speaker at the annual Management Conference

SunGuard Availability Services – Was keynote speaker at the annual Sales Conference.

The Manufacturing Institute – Was a Keynote speaker at the annual conference.

Toyota – Has been a keynote speaker at various Toyota Customer Service Conferences, in the UK, Brussels, Japan and Greece since 1994.

Travel Counsellors – Was a keynote speaker at the 2012 Annual Conference

Unilever Group – Was the keynote speaker at the European Management Conference.

Whitbread Group – Was keynote speaker at the Whitbread Marketing Conference. 

Wiltshire Farm Foods – Was keynote speaker at two franchisee conferences.

World Conference on Customer Service Management (USA) – Gave track presentations and/or workshops at 3 consecutive conferences.

Xerox (Romania) – Spoke at the annual management conference