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Past Delegate Testimonials

The only worthwhile measure of the success of any programme like this is what delegates say after they have attended. Listed below are a few comments from past delegates that are typical of what is generally said in review.


“This programme has been both an enlightening and educational experience. It has literally opened my eyes allowing me to see the opportinities for continual service improvement across our company. With the inspirational, common sense guidance of Chris I am now a complete convert to this Service Excellence philosophy”

General Facilities Manager – Contract Services Provider


“This programme is a must for anyome involved in the planning, management or delivery of services to customers. The lively mix of academic research and practical examples, gained froman extensive library of case studies, provides deep insights into the challenges and opportunities associated with delivering customer service excellence. Chris’ passion for Service Excellence shines through in everything he does and in all that he delivers on the programme.”

Performance Excellence Supportability Engineer РMajor Manufacturing Organisation


“There are very few training courses that genuinely encompass all the angles of the subject in hand in a complete and concise manner while identifying activities that you simply cannot afford not to do. In my experience, the Master Practitioner Programme is one of the few exceptions to this and the training received has proved invaluable in identifying the right thing to do for and with customers, how to do it, and how to sustain it.”

Group Head of Change – Manufacturer


“As a result of attending this programme our business has changed beyond recognition. We have learned an approach, methodology and focus that has resulted in a major business transformation. We have changed the overall strategy, which has enabled individuals and teams to learn, grow and improve performance. The impact on behaviour and culture has deffinitely made this a great place to work and we are now achieving outstanding business results and positive feedback from our customers. This not mere training, if you fully embrace it, it is business transformational.”

Director – Agricultural Business


“If you want to be able to ‘do’ Customer Experience Management’ this programme is invaluable. It is a fantastic way of learning all about the science and practice of service and bringing the whole (often misunderstood) subject together in a succinct, evocative and digestable way”.

Head of Customer Experience – Retail Jeweller


“You need this in your business! I learned so much on this programme that will stay with me for ever – and it’s not just things I can use in our business, there was a lot of self-learning too. This programme is the best, most interesting, most exciting programme I have ever attended and you cannot fail to learn something form even an hour of Chris’ time.”

Customer Satisfaction Facilitator – International Manufacturer